HOW DO I CHECK THE STATUS OF MY ORDER?
When you place your order, we send you a confirmation e-mail with your order number. Clicking on that order number will take you to your order status page where you can track the progress of your order.
When your order ships we'll send you a shipping confirmation e-mail. In most cases it will include a tracking number that allows you to track your order on the carrier's web sites:
UPS International Mail Innovations shipments cannot be tracked Click here for more information.
I NEVER RECEIVED A CONFIRMATION E-MAIL. WHAT DO I DO?
Your confirmation e-mail may have been caught in your spam filter. If you still can't find e-mails from us please contact us.
I ENTERED MY TRACKING NUMBER ON THE UPS WEBSITE, BUT THERE IS NO INFORMATION ABOUT MY ORDER. WHAT SHOULD I DO?
Your parcel may have just recently shipped, and tracking information may not yet have been entered into the system. Please check again in a few hours or the next day. If by then you still don't see any tracking information, please contact customer service
WHAT IS YOUR GENERAL RETURN POLICY?You can return most new, unopened items within 30 days after receipt for a full refund. Items should be returned in their original shipping container. Please contact customer service for a return merchandise authorization number (RMA#) and instructions on how to return the item. Once we receive your unopened item, we will process your refund.
If you item includes a ticket presale code we can not issue a refund.
HOW LONG WILL IT TAKE TO GET MY REFUND?
All approved refunds should be credited to your account within one or two billing cycles.
I RECEIVED A DAMAGED, DEFECTIVE, OR WRONG ITEM. HOW DO I REPLACE IT?
Please contact customer service. In most cases we will send you a replacement item and - if necessary - return instructions.
WHAT IS AN RMA NUMBER AND WHY DO I NEED ONE?
A return merchandize authorization number (RMA#) ensures that our warehouse can receive your package and reference it back to your initial order. Please do not ship any items back to us without RMA#.
WHERE DO I GET AN RMA NUMBER?
Please contact customer service with a short explanation of why you'd like to return the item. If the item is eligible for a return, we will e-mail you the RMA number along with instructions on how to return the item. The RMA number is free.
WHO PAYS FOR THE RETURN SHIPMENT?
In most cases, you will be responsible for the cost of returning the item. However, if the return is due to an error on our part, or due to a defective item, we will pay for the shipping of the new item and for the return of the old item.
WHERE DO I SEND THE RETURNED ITEM?
Please contact us for return shipping instructions. And please do not return any items without an RMA#.