HOW DO I CHECK THE STATUS OF MY ORDER?
When you place your order, we send you a confirmation e-mail with your order number. Clicking on that order number will take you to your order status page where you can track the progress of your order.
When your order ships we'll send you a shipping confirmation e-mail. In most cases it will include a tracking number that allows you to track your order on the carrier's web sites:
UPS International Mail Innovations shipments cannot be tracked Click here for more information.
I NEVER RECEIVED A CONFIRMATION E-MAIL. WHAT DO I DO?
Your confirmation e-mail may have been caught in your spam filter. If you still can't find e-mails from us please contact us.
I ENTERED MY TRACKING NUMBER ON THE UPS WEBSITE, BUT THERE IS NO INFORMATION ABOUT MY ORDER. WHAT SHOULD I DO?
Your parcel may have just recently shipped, and tracking information may not yet have been entered into the system. Please check again in a few hours or the next day. If by then you still don't see any tracking information, please contact customer service.
WHAT IS YOUR GENERAL RETURN POLICY?
You can return most new, unopened items within 30 days after receipt for a full refund. Items should be returned in their original shipping container. Please contact customer service for a return merchandise authorization number (RMA#) and instructions on how to return the item. Once we receive your unopened item, we will process your refund.
If you item includes a ticket presale code we can not issue a refund.
HOW CAN I CHANGE MY ADDRESS OR SHIPPING INFORMATION?
Please contact customer service as soon as possible. We'll do our best to change the address before the item ships.
HOW CAN I CHANGE MY ORDER?
Unfortunately we can't change your order once you've submitted it. If you've ordered the wrong item please contact customer service to cancel your order. You can then place a new order online.
HOW CAN I CANCEL MY ORDER?
To cancel an order, please contact customer service. We can only cancel orders that haven't been shipped yet. Since orders are transmitted electronically to our warehouse we have a very short window to cancel. If you cancel your order after we charged your credit card it may take up to two billing cycles for the credit to appear on your statement.
HOW LONG WILL IT TAKE TO GET MY REFUND?
All approved refunds should be credited to your account within one or two billing cycles.
I RECEIVED A DAMAGED, DEFECTIVE, OR WRONG ITEM. HOW DO I REPLACE IT?
Please contact customer service. In most cases we will send you a replacement item and - if necessary - return instructions.
WHAT IS AN RMA NUMBER AND WHY DO I NEED ONE?
A return merchandize authorization number (RMA#) ensures that our warehouse can receive your package and reference it back to your initial order. Please do not ship any items back to us without RMA#.
WHERE DO I GET AN RMA NUMBER?
Please contact customer service with a short explanation of why you'd like to return the item. If the item is eligible for a return, we will e-mail you the RMA number along with instructions on how to return the item. The RMA number is free.
WHO PAYS FOR THE RETURN SHIPMENT?
In most cases, you will be responsible for the cost of returning the item. However, if the return is due to an error on our part, or due to a defective item, we will pay for the shipping of the new item and for the return of the old item.
WHERE DO I SEND THE RETURNED ITEM?
Please contact customer service for return shipping instructions. And please do not return any items without an RMA#.
WHEN WILL MY CREDIT CARD BE CHARGED?
We will charge the full amount of your order when the item ships. If you pay via PayPal you will be charged the full amount when you place the order.
HOW WILL THE CHARGE SHOW ON MY CREDIT CARD STATEMENT?
The charge will show on your credit card statement as: LEGENDARY PICTURES
I SEE A SMALL CHARGE ON MY CREDIT CARD STATEMENT. WHAT IS THIS FOR?
Your bank may have placed an authorization hold on your account when you submitted your order. This hold will expire when the transaction is completed, if not before. If the transaction doesn't go through the hold will expire in anywhere from 5 to 30 days, depending on your credit card company's policy.
LIMITED OFFERS - HOW DO I KNOW I WILL STILL GET ONE?
We'll take down limited offers when they're no longer available. You'll still get the limited offer as long as you place the order while the offer is still posted on our site. Hurry!!!
ARE ALL PROMOTIONS AVAILABLE IN ALL COUNTRIES? Many promotions are limited to certain countries. If you can't see the offer on your country's version of an artist site, it's most likely not available there.
MY CREDIT CARD WAS DECLINED, WHAT DO I DO?
Please contact your credit card company or try another credit card. Also check the expiration date of your card.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal and the following credit cards: American Express, Visa and MasterCard.