HOW WILL MY ORDER SHIP?
Domestic US orders ship UPS Ground or UPS Mail Innovations. We'll e-mail you shipping details and a tracking number on the day your order ships.
International orders shipping from the US ship UPS World Wide Saver or UPS International Mail Innovations. We'll e-mail you shipping details and a tracking number (where applicable) on the day your order ships.
Orders shipping from the E.U will ship via UPS Express Saver, DDP, Spring Global, or, in rare cases, Swedish Post. We'll e-mail you shipping details and a tracking number (where applicable) on the day your order ships.
Orders shipping from the US to Canada will ship UPS Standard, or UPS International Mail Innovations. We'll e-mail you shipping details and tracking number (where applicable) on the day the order ships.
FROM WHERE MY ORDER WILL SHIP?
Each of our stores ships all of its products either from the EU, or from the US, but rarely both. To find out from where your product will ship, please refer to product or check out pages of the specific online store.
HOW LONG WILL IT TAKE TO GET MY ORDER?
If your items are in stock, your order should ship within 1-2 business days.
If items in your order are backordered, your order will ship as soon as all items are available. If you pre-ordered an item, we'll ship it so that it arrives as close as possible to the official release date (That's the date the product will be available in stores).
Once your order has shipped the estimated transit times are as follows:
International orders shipping from the US:
|UPS World Wide Saver:||3 to 5 business days|
|UPS Mail Innovations:||8 to 18 business days|
|UPS Standard (to Canada):||2 to 3 weeks|
Domestic US orders:
|UPS Ground:||2 to 6 business days|
|UPS Mail Innovations:||2 to 7 business days|
Orders Shipping from the EU:
|UPS Express Saver:||3 to 5 business days|
|DDP:||1 to 10 business days|
|Spring Global:||3 to 7 business days|
|TNT Post (UK Domestic):||2 to 5 business days|
IMPORTANT: Estimated ship and delivery date ranges based on the shipmethod and the destination country will be displayed on your order status page (your confirmation email will have a link to your order status page)
WHAT IS UPS MAIL INNOVATIONS?
UPS Mail Innovations is a work share partnership of UPS and U.S. Postal Service that allows us to lower your shipping costs, and, in many cases, shorten delivery times. It works like this: UPS Mail Innovations picks up the parcels at our warehouse, processes them, sorts them, and delivers them to your local postal service, which will make the final delivery.
Domestic UPS Mail Innovations orders can be tracked. We'll e-mail you a tracking number on the day your order ships.
International UPS Mail Innovations orders can not be tracked. That's because the postal services in the destination countries usually don't provide tracking information updates back to UPS. We will e-mail you a shipping confirmation e-mail on the day your order ships.
WHEN I PRE-ORDER AN ITEM WILL I GET IT THE SAME DAY IT IS AVAILABLE IN STORES?
Whenever feasible we aim to deliver your items on the day they are available in stores, provided you ordered early enough to allow for processing and delivery. Please refer to the delivery date estimates during the checkout process.
DUTIES AND TAXES ARE NOT INCLUDED IN MY TOTAL. WHEN AND HOW MUCH WILL I HAVE TO PAY?
International shipments may be subject to taxes, duties, and fees, once they reach your country. We have no control over these charges and they may vary widely from country to country. You, as the importer of record, will have to comply with the laws and regulations of your country and will be responsible for these charges. Please note that customs clearance procedures may cause delivery delays.
These charges may either be due upon delivery, or you may receive a notice asking you to go to your local post office to pay duties/taxes and to pick up your parcel
If you parcel takes longer than estimated, please contact your local post office, your parcel may be held there if customs charges are due.
MY ORDER IS SHIPPING FROM THE E.U. - DO I HAVE TO PAY VAT & DUTIES?
When your item ships within the E.U. all VAT/taxes and duties are included in your total.
CAN I ORDER AN ITEM AS A GIFT FOR SOMEONE IN ANOTHER COUNTRY?
Because of the complex logistics of international shipping, the billing country and the ship-to country have to be the same. We hope to be able to offer this option in the future.