How can I order from your store?
- Place your order online.
- We do not accept mail orders or purchase orders.
- We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Play, Shop Pay, and PayPal.
PRODUCT AVAILABILITY STATUS
What does the Availability status mean?
- In Stock - The item is good to go and ready for purchase.
- Add to wish list - The item is not currently available. You can add it to your wish list which will be saved in your account.
EMAIL ME WHEN AVAILABLE
Something I want is out of stock. Can I be notified when it is available?
- Yes! We can send you an email when a product is available for purchase. Any product that is out of stock will have an "Email me when available" link on the product page. To be sure you receive future emails from us, add "firstname.lastname@example.org" to your address book.
Do you match competitor's prices?
No, we do not match competitor's prices.
TAXES / VAT
Will I be charged sales tax?
The sales taxes charged are based on state, county, and local laws based on the zip code provided with the associated shipping address.
There may be additional sales taxes included for states in which we have operations. These states charge sales tax based on the nexus of the company selling the product. Sales tax throughout the entire state can charged by State, County, and Local Municipalities.
If the order is being shipped to the United Kingdom and is for less than £135, you will be charged 20% VAT at checkout. If the order exceeds £135, you will not be charged VAT at checkout and the shipment may incur additional customs duties/taxes or other charges, payment for which is the responsibility of the recipient.
If the order is being shipped to the European Union and is for less than €150, you will be charged VAT at checkout at the current VAT rate of the country where the order is being shipped to. If the order exceeds €150, you will not be charged VAT at checkout and the shipment may incur additional customs duties/taxes or other charges, payment for which is the responsibility of the recipient.
OTHER INTERNATIONAL TAXES
International orders may have additional customs, tax, & duty fees applied to them by the local customs agency. These additional fees can be applied by customs agents after a review of the items in the package. Unfortunately, we're unable to estimate or prepay those customs duties. Please be aware that you'll be responsible for any additional fees. For more information on how customs fees work, please contact your local customs agency.
What are your accepted payment methods?
We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Play, Shop Pay, and PayPal. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.
DISCOUNTS & PROMOTIONS
Do discount codes stack?
When redeeming Promotion, Discount, or Coupon Codes during checkout, please note that only one promotion code can be used per order. Promotion, Discount or Coupon Codes cannot be used towards the purchase of Gift Cards.
Discount or Coupon Codes can be stacked with the use of Gift Cards.
I forgot to add a coupon code to my order while checking out, can you add this discount to my order after it has been placed?
We’re sorry but coupon codes can't be added retrospectively. In the future, please always ensure you add the coupon code when prompted to avoid disappointment.
Can I use Apple/Google Pay and still receive a discount?
Unfortunately, at this time, you will not be able to add any discount codes and pay using Apple/Google Pay. We apologize for the inconvenience and are working towards a solution.
If you are looking to use a current coupon code, please follow through the entire checkout process to add your discount code and check out. Other payment options available are credit/debit card, Shop Pay, PayPal, Google Pay, or Amazon Pay.
What does the status of my order mean?
New - Your order has been accepted and will be processed soon.
Processing - Your order has been transmitted to the packing/shipping department (or one of our distributors), and our team is gathering all of your goodies and preparing them to be shipped.
Closed - Your order has been refunded. Your credit card has been fully refunded at this point.
Complete - Your order has been fully shipped. Your credit card has been fully charged at this point.
Canceled - Your order has been canceled, and your credit card has not been billed.
CHANGES & CANCELLATIONS
Can I make changes to my order?
We may be able to if your order still shows as "New" status. Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Once the order has been sent to our warehouse for processing, neither you nor our customer service staff can change it. If your order status says anything other than "New", it can no longer be changed or canceled. This includes updates to the Shipping Address.
PRIVACY & SECURITY
We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogs and emails at your request. Read More.